FREQUENTLY ASKED QUESTIONS


GET THE LOWDOWN ON SOME COMMON QUESTIONS

Who makes the calls?

We do!

Our brilliant telemarketers are all local Sydney-siders. Most are mature ex-professionals.  With great conversational skills, they know how to get great results.

We will never assign your campaign to a student, traveller or overseas call centre.

Where are you based?

In Sydney.

The best results can only be achieved by having everyone working together in one office.

We have created a culture of fun and hard work mixed with a good dose of competition. As a result we achieve high quality, consistent results for our clients.

What do you do?

Anything that involves a conversation over the telephone.

Our telemarketers love doing the one thing that most people find the hardest. Picking up the phone and talking to strangers.  We call anyone on your behalf, deliver any message and achieve any outcome.

It’s only limited by your imagination.

Are there any additional charges?

All time spent on your campaign is completed out of the hours you have ordered from us. So you are only paying for the time our team are working on you campaign.

The only additional charge would be the cost of a lead list from a list broker (database of records to call). If you don’t already have your own.

Who do you call?

Whoever you want us to call.

We can call through a database you already have. Alternatively we can source one for you.  Once we have a list, we upload it to our system and our agents start to call through.

Each conversation we have is recorded with an outcome. Additional information can be collected should you want us to. We can update contact details or gather market intelligence.

On completion of your campaign you will receive a final report. This includes the outcomes of each conversation as well as the complete exported database with any updated made. This database can be used again for future marketing activities.

When do you make the calls?

We roster each campaign depending on the location we are calling taking into account time differences.

Our B2B campaigns are rostered so that we are calling locally between 9am and 5pm Monday to Friday.

B2C campaigns are rostered to be calling locally up to 8pm Monday to Friday and up to 5pm Saturday.

Are there any guarantees?

As the results of each campaign differ significantly, we don’t provide a guarantee. Campaigns have extremely varied results. It depends on who we are calling as well as the offer we are presenting.

Our campaigns start at 4 weeks in length and you are not locked into any long term contracts. We know you won’t stick with us if we don’t deliver results.  Therefore it’s our first priority to make sure we do a great job on your campaign.

Our focus is on ensuring you stick with us and recommend us to your friends and colleagues.

What do I receive?

You are notified of all appointments set or sales achieved during each shift. Additionally your telemarketer will be in contact with you regularly for the duration of your campaign. You are also welcome to contact them directly, should you wish to make any changes or simply obtain feedback on your campaign.

When your campaign is complete you will receive an export of the updated database.  Additional reporting can be provided if required. Time to produce these will be deducted from your ordered hours.

What happens next?

Keep going!

Once you see the results you are getting you will definitely want to order more hours.  Order as many or as few hours as you need with a minimum of 20 hours a week.

But be quick!  To retain your assigned agent, you will need to book them in early.